ek9997 Privacy Policy

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Privacy at a Glance

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Privacy Policy

1. Data Controller

ek9997 is the data controller responsible for your personal information collected through the Platform. As data controller, ek9997 determines the purposes and means by which personal data is processed. All enquiries related to data protection and privacy should be directed to our support team at the contact details provided in Section 12 of this Policy.

ek9997 operates its platform with particular regard for the privacy expectations of players based in Bangladesh and takes all reasonable technical and organisational measures to ensure your data is handled with care and in accordance with the principles set out in this Policy.

2. Personal Data We Collect

ek9997 collects personal data through several channels, including account registration, payment processing, platform usage, and direct communications with our support team. The categories of personal data we may collect include:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If any such data is incidentally disclosed in communications with our support team, it will not be used for profiling or decision-making purposes.

3. How We Collect Your Data

ek9997 collects personal data through the following means:

• Direct Interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, or contacting customer support.
• Automated Technologies: Technical and usage data collected automatically when you interact with the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-Party Sources: Data received from payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) during transaction processing, or from identity verification service providers when confirming your eligibility to use the Platform.
• Game Providers: Gameplay data shared by third-party game studios (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe) in connection with games you play on the Platform.

4. Legal Basis for Processing

ek9997 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to when registering your account, including account management, payment processing, and service delivery.
• Legitimate Interests: Processing necessary for ek9997's legitimate business interests, including fraud detection, security monitoring, platform improvement, and responsible gaming compliance, provided these interests do not override your fundamental rights.
• Legal Obligation: Processing required to comply with applicable legal obligations, including anti-money laundering (AML) checks, Know Your Customer (KYC) requirements, and record-keeping mandates.
• Consent: Where you have provided explicit consent for a specific processing activity, such as receiving marketing communications or enabling non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Use Your Personal Data

ek9997 uses collected personal data for the following specific purposes:

• Creating and managing your player account, including verifying your identity and confirming you meet the 21+ age requirement.
• Processing deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and maintaining accurate financial records.
• Delivering the Platform's gaming and betting services, including personalising your experience based on your game preferences and betting history.
• Detecting, investigating, and preventing fraudulent transactions, money laundering, and any other prohibited activities under our Terms & Conditions.
• Operating responsible gaming tools including deposit limits, session reminders, and self-exclusion functionality, and monitoring gameplay for signs of problem gambling behaviour.
• Communicating with you regarding your account, transactions, security alerts, and service updates. These communications are operational and cannot be opted out of while your account remains active.
• Sending promotional communications, bonus offers, and tournament notifications where you have provided consent to receive such communications.
• Analysing Platform usage patterns to improve our services, optimise the mobile user experience for players in Dhaka, Chittagong, Sylhet, and across Bangladesh, and develop new features.
• Complying with applicable legal obligations and responding to lawful requests from regulatory or law enforcement authorities.

6. Sharing Your Personal Data

ek9997 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your data in the following limited circumstances:

• Payment Providers: We share necessary financial and identity data with payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to facilitate transactions on your account. Each provider operates under their own privacy policy.
• Game Providers: Limited technical data (such as session tokens and player identifiers) may be shared with third-party game studios to enable game functionality. No financial data is shared with game providers.
• Identity Verification Services: Where required for KYC compliance, we may share identity documents and personal details with trusted verification service providers to confirm your eligibility.
• Legal & Regulatory Authorities: We may disclose personal data to government bodies, law enforcement agencies, or regulators where required by applicable law, court order, or regulatory directive. We will notify you of such disclosures where legally permissible.
• Service Providers: We may engage carefully vetted third-party providers for hosting, analytics, customer support, and cybersecurity services. These providers process data on our behalf and are bound by strict data processing agreements limiting their use of your information.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all Platform assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7. Cookies & Tracking Technologies

ek9997 uses cookies and similar technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that allow us to recognise you between sessions and tailor the Platform to your preferences.

• Essential Cookies: Required for the Platform to function correctly. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Enable us to remember your preferences such as language settings and game display options, improving your experience on return visits.
• Analytics Cookies: Help us understand how players interact with the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and does not identify you personally.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your explicit consent and may be disabled without affecting your access to Platform services.

You may manage your cookie preferences through your device or browser settings. Please note that disabling certain cookies may limit the functionality available to you on the Platform.

8. Data Retention

ek9997 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our general retention guidelines are as follows:

• Active Accounts: Personal data is retained for the full duration your account remains active on the Platform.
• Closed Accounts: Following account closure, we retain identity and transaction records for a minimum of five years to satisfy AML and KYC legal obligations.
• Communication Records: Support correspondence and dispute records are retained for up to three years from the date of the last communication.
• Technical Logs: Server and access logs are retained for up to twelve months for security monitoring and fraud investigation purposes.
• Marketing Consent Records: Records of your consent to or withdrawal from marketing communications are retained indefinitely as evidence of your preferences.

When personal data is no longer required and has met its retention period, it is securely deleted or anonymised in a manner that prevents re-identification.

9. Data Security

ek9997 takes the security of your personal data seriously and implements a range of technical and organisational safeguards to protect it from unauthorised access, loss, alteration, or disclosure:

• All data transmitted between your device and the ek9997 Platform is encrypted using industry-standard SSL/TLS protocols.
• Account passwords are stored using one-way cryptographic hashing and are never stored or transmitted in plain text.
• Access to personal data within ek9997 is restricted on a strict need-to-know basis and subject to confidentiality obligations.
• Our infrastructure is protected by firewalls, intrusion detection systems, and continuous security monitoring.
• We conduct periodic security assessments and apply security patches promptly when vulnerabilities are identified.

10. Your Data Rights

As a user of the ek9997 Platform, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with your account username and a clear description of your request:

• Right of Access: You may request a copy of the personal data ek9997 holds about you, along with information about how it is processed.
• Right of Rectification: You may request correction of any inaccurate or incomplete personal data held about you. For most profile details, corrections can be made directly within your account settings.
• Right of Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances, such as while a dispute is under investigation.
• Right to Data Portability: You may request a copy of personal data you have provided to us in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing of your data for legitimate interest purposes or direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ek9997 will respond to all data rights requests within 30 days of receipt. Where a request is complex or involves a high volume of data, we may extend this period by a further 60 days and will notify you accordingly.

11. Minors & Age Restriction

The ek9997 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please notify us immediately at the contact details in Section 12.

12. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ek9997, please contact our support team. All privacy-related correspondence must be submitted in writing:

13. Amendments to This Policy

ek9997 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this document. We may also notify you of significant changes via your registered email address or through a notice on the Platform. Your continued use of ek9997 following any amendment constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

How We Protect You

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